About Us

T&E Associates is a multi-faceted US corporation that prides itself on building successful relationships with US companies in need of support for their business operations - at home and abroad. T&E has been delivering quality business software and training support across the US and around the globe to clients from small businesses to Fortune 500 companies for 20 years.


Serving the Globe

T&E is located in the Tech Valley of the state of New York, one of the fastest growing technology centers in the US. It is the home of more than 40 colleges, universities. This pool of talented individuals enables us to serve your needs whether you are a local, regional, or global company. Our support teams have provided help desk support, data entry, documentation services and training to nearly every state in the US as well as nearly 50 countries around the world.

We use today’s cutting edge technology to reach out to your software users utilizing a number of interactive platforms and delivery methods. We can work remotely or at your facility to address the specific needs of your business.

Need a custom solution? We specialize in working with you to build the answer that is best for you.

Here are just a few of our clients:

  • ARI
  • BearingPoint
  • Environment One
  • Lockheed Martin
  • NBC/Universal
  • Realogy

Company History

T&E Associates, a US based corporation, was founded in 1993 when former GE professional trainers acquired the training arm of GE consulting to form Training & Education Associates, Inc., a small business primarily offering software system training. Over the next two decades, T&E expanded its services to include Help Desk support, Technical Documentation, Human Resource and Learning Management Systems and worldwide Data Entry & Analysis services.

T&E has cultivated a team of experienced staff with a wide range of expertise to provide Six Sigma performance services customized to each client’s individual needs.


T&E Team Approach

We recognize the need to respond rapidly to unexpected changes in demand, which is why we offer flexible capacity. Our service teams scale up or down as needed to ensure that clients consistently receive the level of service they want without ever paying for more than they need. T&E provides clients with access to a team of professionals with more than 90 years of combined experience and expertise in software system training, support and documentation.


William Arnold, President/Co-Founder

An alumnus of Syracuse University, Bill managed a variety of business units during his 22 year career at General Electric Co. in Schenectady NY, including GE Energy, GE Corporate, GE’s Research & Development Center, GE Consulting Services, and Information Services. In 1993 he founded T&E Associates, Inc., using his experience and understanding of the business environment to assure the highest level of customer centric relationships and product delivery. Under his guidance, T&E has experienced 500% growth in twenty years to become a multi-faceted corporation committed to maintaining strong two-way relationships with clients while providing help desk support, documentation, training, and consulting.


Michelle French, Chief Operating Officer

Michelle holds a Bachelor of Science Degree in Mechanical Engineering with a focus on Manufacturing from Clarkson University. She holds a Lean Six Sigma Black Belt Certification, and has trained all levels of employees in Kaizen, 5-S, 8-Step problem solving and 5-Why root cause analysis. She held a variety of Engineering Management positions and led two different facilities with AIB, ISO and SQF Certifications before joining T&E Associates, Inc in 2010. She now manages T&E's eHR COE Help Desk Team, and has led the implementation of over 30 Process or Productivity Improvements, supported an average of 70 special projects per year, helped develop two live ticketing system dashboards including wing-to-wing reporting, and contributed to the improvement of data entry accuracy by 6%. Michelle continues to look for ways to continually satisfy her customers with accuracy and timeliness.


Maureen Deane, HR/Operations Manager

Maureen is a career leadership professional with a reputation for innovation and results driven leadership. Prior to joining T&E in 2008, Maureen was one of the top 200 executives at Sears, Roebuck and Company; as Region General Manager she led her Region to success through development of high performance teams and a focus on profit and cost reductions through process improvements, quality and customer satisfaction. Maureen was responsible for an annual cost reduction of 9 million dollars and her Region was #1 nationally in sales and revenue, customer satisfaction, quality, expense control and cost reduction. Maureen served on the Chairman’s Senior Corporate Strategic Leadership Team and National committees for customer satisfaction improvement, productivity improvement, revenue growth, and associate morale improvement, the Six Sigma Business Leadership Team board and as a Business Case Champion. She is trained in the Six Sigma DMAIC and CAP methodologies at the executive level. Since joining T&E, Maureen has been instrumental in leading the Data Entry team to a performance improvement of 6% in Six Sigma accuracy and 12% in Productivity improvement.




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